Refund policy

    • Returns

      We accept returns within 30 days of purchase.

      To return an order, please contact our customer support team and provide your order number along with the products you would like to return.

      Returned products must be undamaged, unused where applicable, and in their original packaging. Please keep your return shipping receipt until your return has been fully processed.

      Once we have received your return, we will review and process it. If approved, your refund will be issued to your original payment method. Please note that refunds may take up to 10 days, depending on your payment provider.

      Return Shipping

      Return shipping costs are the responsibility of the customer and may vary depending on the shipping carrier you choose.

      You can return your package by taking it to a parcel drop-off point of your choice. At the drop-off point, you can purchase a return shipping label.

      Please make sure the return label includes the correct return address based on your region.

      Return Addresses

      USA

      1501 County Hospital Rd,
      37218 Nashville,
      Tennessee,
      USA

      UK

      Unit 30 Oakhill Trading Estate,
      Devonshire Road,
      M28 3PT Manchester,
      UK

      Europe

      VASCO-fulfilment,
      Ringdijk 378,
      2983 GS Ridderkerk,
      The Netherlands

      Important Return Information

      Please keep your shipping receipt in case any issues arise. We are not responsible for lost or damaged return shipments.

      Return Shipping Cost Estimates

      Return shipping costs depend on the carrier and service selected.

      Returns via PostNL

      Letterbox mail from approximately $5.00 USD
      Parcel shipping from approximately $7.90 USD

      Returns via DHL

      Parcel shipping from approximately $5.40 USD