Contact Us
Great cooking starts with thoughtfully designed cookware. Our team is here to support you whenever you need help.
How to Reach Us
Give Us a Call
+31 85 210 9000
Location
Gewenten 43b, 4704 RE, Roosendaal,
Netherlands.
Contact Us
Great cooking starts with thoughtfully designed cookware. Our team is here to support you whenever you need help.
How to Reach Us
Give Us a Call
+31 85 210 9000
Location
Gewenten 43b, 4704 RE, Roosendaal,
Netherlands.
Have a Question? Ask Here
Have a Question? Ask Here
We are on Social
We are on Social
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Frequently Asked Questions
1. What brands and products do you sell?
We sell our own brand, BE Living, which offers a range of high-quality cookware
2. Are colour and pattern options available for our products?
Yes, most of our products are available in White, Grey, and Black, with select models featuring unique surface patterns.
3. What are the dimensions and technical details of the products?
You can view the dimensions and technical details of our products by visiting the page of the specific product you are interested in.
4. What is the delivery time of my order?
We do everything possible to ship your order as quickly as possible. If you place your order on a working day before 15:00, we ship it on the same day. However, due to high volume at courier services, delivery may occasionally take longer.
5. Can I collect my order from your warehouse?
Unfortunately, it is not possible to collect orders from our warehouse.
6. Can I cancel my order?
If you wish to cancel your order, we kindly ask that you contact us within 30 minutes by phone at +31852109000. Please note that we are unable to cancel orders once the items have already been prepared for shipment. If the items have been shipped and you no longer wish to keep them, you may refuse the delivery at the door. If you clearly inform the courier of this, the order will be returned to our warehouse.
7. What are the shipping costs for an order?
We offer free shipping within the Netherlands and Belgium for orders over €50. For orders under €50, a shipping fee of €5.95 applies.
8. What are the payment methods at BE Living ?
On our store, we offer a secure checkout and accept Visa, PayPal, Mastercard, American Express, and more.
9. How long is the warranty on a product?
All BE Living products come with a two year warranty from the date of purchase.
10. How can I make a warranty claim?
We are sorry to hear that your product is no longer working, but we are happy to help. Please contact our customer support team, and we will work with you to find a suitable solution.
Before contacting us, please make sure to include the following information:
- A valid purchase receipt or order confirmation
- A description of the defect
- A photo or video clearly showing the issue
11. How can I return an order?
To return an order, please contact our customer support team and provide your order number along with the products you wish to return.
Once we have received your return, we will process it and issue a refund. This may take up to ten days, depending on your payment method.
12. What is the return period?
You may return your order within thirty days of purchase. Please ensure that the products are returned undamaged and in their original packaging. Keep your return receipt until your return has been fully processed.
13. How do I get a return label?
You can return your package by taking it to a parcel drop-off point of your choice. At the drop-off point, you can purchase a return shipping label. The return label should include the following address:
BE Living
Attn: Returns Webshop
Gewenten 43B
4704 RE Roosendaal
The Netherlands
Please keep the shipping receipt in case any issues arise. We are not responsible for lost or damaged return shipments.
14. What are the costs for a return shipment?
The cost of return shipping is at your own expense and depends on the shipping carrier you choose.
Returns via PostNL:
Letterbox mail from approximately $5.00 USD
Parcel shipping from approximately $7.90 USD
Returns via DHL:
Parcel shipping from approximately $5.40 USD
Frequently Asked Questions
1. What brands and products do you sell?
We sell our own brand, BE Living, which offers a range of high-quality cookware
2. Are colour and pattern options available for our products?
Yes, most of our products are available in White, Grey, and Black, with select models featuring unique surface patterns.
3. What are the dimensions and technical details of the products?
You can view the dimensions and technical details of our products by visiting the page of the specific product you are interested in.
4. What is the delivery time of my order?
We do everything possible to ship your order as quickly as possible. If you place your order on a working day before 15:00, we ship it on the same day. However, due to high volume at courier services, delivery may occasionally take longer.
5. Can I collect my order from your warehouse?
Unfortunately, it is not possible to collect orders from our warehouse.
6. Can I cancel my order?
If you wish to cancel your order, we kindly ask that you contact us within 30 minutes by phone at +31852109000. Please note that we are unable to cancel orders once the items have already been prepared for shipment. If the items have been shipped and you no longer wish to keep them, you may refuse the delivery at the door. If you clearly inform the courier of this, the order will be returned to our warehouse.
7. What are the shipping costs for an order?
We offer free shipping within the Netherlands and Belgium for orders over €50. For orders under €50, a shipping fee of €5.95 applies.
8. What are the payment methods at BE Living ?
On our store, we offer a secure checkout and accept Visa, PayPal, Mastercard, American Express, and more.
9. How long is the warranty on a product?
All BE Living products come with a two year warranty from the date of purchase.
10. How can I make a warranty claim?
We are sorry to hear that your product is no longer working, but we are happy to help. Please contact our customer support team, and we will work with you to find a suitable solution.
Before contacting us, please make sure to include the following information:
- A valid purchase receipt or order confirmation
- A description of the defect
- A photo or video clearly showing the issue
11. How can I return an order?
To return an order, please contact our customer support team and provide your order number along with the products you wish to return.
Once we have received your return, we will process it and issue a refund. This may take up to ten days, depending on your payment method.
12. What is the return period?
You may return your order within thirty days of purchase. Please ensure that the products are returned undamaged and in their original packaging. Keep your return receipt until your return has been fully processed.
13. How do I get a return label?
You can return your package by taking it to a parcel drop-off point of your choice. At the drop-off point, you can purchase a return shipping label. The return label should include the following address:
BE Living
Attn: Returns Webshop
Gewenten 43B
4704 RE Roosendaal
The Netherlands
Please keep the shipping receipt in case any issues arise. We are not responsible for lost or damaged return shipments.
14. What are the costs for a return shipment?
The cost of return shipping is at your own expense and depends on the shipping carrier you choose.
Returns via PostNL:
Letterbox mail from approximately $5.00 USD
Parcel shipping from approximately $7.90 USD
Returns via DHL:
Parcel shipping from approximately $5.40 USD
